If you have questions or need assistance with video recording and uploading, or deleting your video, please contact our support team in one of the following ways.
Your first option is to fill out a help request that will be sent to our support team. This is the recommended form of contact with our support team. When you fill out a help request you are also sending our support team important information about your system, such as the flash version, browser version, which browser, and which class. You are able to fill out a ticket on any page. If you are in any page other than the Help tab, you will see a gold “Help” button at the bottom right side of the screen.
You will click this and fill out a description of your problem. You are also allowed to attach a screen shot of your issue to the ticket.
If you are on the Help tab there is a space provided for you to fill out a help request.
These requests will be responded to between the times of 8:00 AM MDT to 1:00 AM MDT. If you would like to be contacted via phone instead of email please leave your phone number in the description box and the best time to call. Then one of our support team members will call you as soon as possible.
Please note that our support team will be contacting your through the email that is associated to your YouSeeU account. If you registered through your LMS (Blackboard, Canvas, Moodle, etc…) this would be your university assigned email address.
You will always be able to contact our support team through email at Help@YouSeeU.com The support team will contact you through this email from the times of 8:00 AM MST to 1:00 AM MST.